Refund Policy 

Please note that all items that are sold and delivered are non-refundable. For exchanges, please refer to the Exchange policy below for more details. 

You can request for a refund if you did not receive your order within 30 days upon receipt of payment. To request for a refund for this case, please email us with "Refund Request for Purchase Order XX" as the subject line, with XX as your purchase order number and your payment date. We will respond as soon as possible. 

Refunds will be given at the discretion of the Company Management

Exchange Policy 

If you have experience any defects with the apparel, we provide a one to one exchange if the particular stock is available. Do note the following terms & conditions for exchange: 

• Sale of Discounted items or items under promotions are final and are non-exchangeable, nor returnable. 


• Accessories, bikini, lingerie, intimate wear are non-exchangeable due to hygiene reasons.


• Returns/exchanges are only for items with defects. Please provide pictorial proof of defects when you raise your return/exchange requests, and additional information must be furnished when requested. Defects example includes, one sleeve longer than the other when it is not supposed to be so, tear/holes of bigger than 1cm found when it is not part of the design, significant noticeable stains when it is not part of the design.


• Besides defects, we do not cater to any forms of return request.
• As such, kindly note that the following reasons are not considered as defects:
1. A change of mind after purchase
2. Slight difference in the shade of colour, thread fray ends, wrinkles, slight misalignment of seams and minor stains
3. Button loss
4. Sizing issues (Please refer to the measurements of the item when making purchase.)
5. Deliberate damaging or soiling of the item
• Kindly do check the measurements provided before you place your orders.
  

• All exchanges are one-to-one exchange for the same model/color/design as the original items. 


• Waiting period for exchanged item to be processed and shipped to you is 12-21 days.  


• In case of the original design being out of stock or discontinued, the following exchange rules will apply.
  • If the item that you want to exchange is of a lower price, there will be no refund of the difference. So, we would usually encourage our customers to choose items that are of the same price. 
  • If the item you want to exchange for is of a higher price, you will have to top up the difference in amount. 
  • If the items you are exchanging for is in-stock in Singapore, we will send the replacement to you within 1-2 working days after receipt of delivery of your returned items. 
  • If the items you are exchanging for is in-stock in Korea, please note that the standard waiting period of 2-4 weeks apply before we can shipped the items to you.  
  • If the item you are exchanging for is out-of-stock, or you do not have any items you are interested in exchanging for at that moment, we will issue you with a credit coupon with the exact same value for the exchanged item for you to use on our site for your next purchase. This credit coupon can only be used once and do not have an expiry date, and when used, will deduct the stated value from your next purchase order. 
  
  
• Please note that all exchanges/Scents points are only issued upon receipt and verification of the returned item.

All decisions on final outcome of any return/exchange requests are to made by the management of Stylezi.com and her associated business partners. 

Returns Policy 

All returns/exchange requests (local/overseas) must be raised via email to us within 5 days upon receiving of the item. All requests raised after the stipulated period of time will be considered invalid and void.  

• Local (Singapore) buyers have to raise the RMA request for any return/exchange of merchandise within 5 days upon receipt of the package delivered from Stylezi.com, the delivery date will be checked against the Singpost tracking system. For deliveries sent via the non-tracking method, please note that the 5 days stipulation will start 2 days after date of delivery. 


• Overseas buyers have to raise the RMA request for any return/exchange of merchandise within 10 days upon receipt of the package delivered from Stylezi.com, the delivery date will be checked against the KoreaPost/Singpost tracking system. For deliveries sent via the registered mail method, and does not belong to the countries that provided end to end registered air mail tracking abilities, please note that the 10 days stipulation will start 4 days after date of delivery.


• Item(s) must be returned unworn, unwashed and undamaged with all labels and tags still intact in its original packaging.  All worn item(s) will not be accept for return. This is especially evident in items that are stretchable.


• Stylezi.com do not reimburse postage/shipping charges incurred for the item(s) to be sent back to us. Other shipping charges such as overnight or express are non-refundable too. 


• All returned items must be shipped to us via Registered postage for local orders or a shipping method with end-to-end tracking capability for overseas orders. 


• Delivery charges (the P&P cost you originally paid to have the order delivered to you) are non-refundable. 


• If we sent you incorrect merchandise, we will reimburse you the cost of returning the package to us. Please note that the standard waiting period of 12-21 days still applies for exchange of the correct merchandise.

HOW TO REQUEST A RETURN/EXCHANGE

• A "Registration of the return" link will be available on the top right hand corner of your order details page for 10 working days upon shipping of your order.
• If that link is no longer available, this means that your items in that order are no longer available for return/exchange.
• For overseas orders, please note that as delivery period might take more than 5 working days for EMS Delivery (we will check the EMS Delivery records for verification). Please email us to request for an RMA number immediately upon inspection of your order once delivered. We will open the RMA registration for your order manually.
• Please click on that "Registration of the return" link to start the RMA process.
• Select the item you wish to request for return/exchange.
• Select the relevant reasion for return/excahnge.
• Include any additional comments if required.
• Click on "RETURN" button.
• A RMA request will be created and filed for notification to Stylezi.com
• Please wait for further action from us in regards to your request.
• Once RMA is approved, please mail the returned item with the original invoice, at your own expense, to:
  Stylezi (Return/Exchange)
  RMA Number: write your RMA number here
  Vbox 888134 Singapore 919191
• 
  All returns package without RMA number will not be acknowledged and accepted by us.

Please note that upon the placing and confirmation of an order at Stylezi.com and your use of our site constitutes your agreement to follow and be bound by the Terms and Conditions and Return/Exchange policy of Stylezi.com.